Privacy Policy

Effective Date: February 11, 2026

HomeBott ("we," "us," or "our") operates the HomeBott mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using HomeBott, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

Personal Information You Provide

When you create an account or use our services, we may collect:

• Account Information: Name, email address, phone number, and password
• Property Information: Home address, city, state, and zip code
• Photos: Images of your home, repair issues, or renovation spaces that you upload through the platform
• Service Requests: Descriptions of repairs, renovations, insurance claims, and maintenance needs
• Home Health Data: Answers to the Home Health Analyzer quiz (home age, size, systems age, yard details, maintenance habits)
• Contractor Information: Company name, license number, and service categories (for contractor accounts)
• Phone Number for SMS: If you opt in to receive text messages, we collect your mobile phone number for the purpose of sending recurring automated marketing and informational text messages

SMS/Text Messaging Program

HomeBott offers an optional SMS text messaging program ("HomeBott Alerts"). By providing your mobile phone number and opting in, you consent to receive recurring automated marketing and informational text messages from HomeBott, including but not limited to home maintenance tips, service reminders, promotional offers, and account notifications. Message frequency is approximately 1 message per day. Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You may opt back in at any time by replying START or re-subscribing on our website.

Help: Reply HELP to any message for support, or contact us at human@homebott.org or (336) 612-2343.

Consent: Consent to receive text messages is not a condition of purchasing any goods or services from HomeBott. Your phone number and opt-in data will not be shared with or sold to third parties or affiliates for marketing purposes.

Carriers: Carriers are not liable for delayed or undelivered messages. Compatible with most major US mobile carriers.

Automatically Collected Information

When you use the Service, we may automatically collect:

• Device Information: Device type, operating system, and browser type
• Usage Data: Pages viewed, features used, and interactions within the platform
• Local Storage: We store your profile data and Home Health Score locally on your device for a better experience

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the HomeBott Service
• Generate repair and renovation cost estimates based on your descriptions and photos
• Match you with qualified, vetted contractors in your area
• Process insurance claim requests and coordinate with insurance providers
• Manage your maintenance plan and schedule services
• Calculate your Home Health Score and recommend appropriate maintenance plans
• Communicate with you about your service requests, estimates, and account
• Send important notices about the Service, such as updates and security alerts

3. How We Share Your Information

We share your information only in the following circumstances:

• With Contractors: When you approve an estimate, we share relevant job details (description, photos, address) with matched contractors so they can perform the requested service
• With Insurance Providers: When you file a claim through HomeBott, we share claim documentation with your insurance provider as part of the claims process
• Service Providers: We may use third-party services to help operate our business (email delivery, hosting), and these providers are obligated to protect your information
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation

We never sell your personal information to third parties.

4. Camera and Photo Access

HomeBott requests access to your device's camera and photo library to allow you to:

• Take photos of repair issues for accurate estimates
• Upload photos of renovation spaces for project planning
• Document damage for insurance claims

Photos are only used for the specific service request you submit. We do not access your camera or photos without your explicit action (tapping the photo upload button).

5. Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission via HTTPS encryption
• Local storage of profile and health score data on your device
• Limited access to personal data by authorized personnel only

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request your data in a commonly used, machine-readable format
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at human@homebott.org.

8. Children's Privacy

HomeBott is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Cookies and Local Storage

The HomeBott platform uses local storage (localStorage) on your device to save your profile information, Home Health Score, and preferences. This data stays on your device and is not transmitted to our servers without your action. You can clear this data at any time through your browser or device settings.

10. Third-Party Links

The Service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, HomeBott does not sell personal information. To exercise your rights, contact us at the information provided below.

13. Contact Us